Terms of Service - EliteHavenTop

Welcome to the Terms of Service for EliteHavenTop, accessible at elitehaventop.com. These terms govern your use of our site and services in 2025.

1. Company Information

EliteHavenTop
200 Granville Street
Vancouver, BC V6C 1S4
Canada
Phone: +14161757804
Business ID: 155584886

2. Services and Products

2.1 Luxury Real Estate Consultation Services

Expert guidance on premium properties in Canada, including property selection, market trends, and personalized site tours.

2.2 Digital Information Packages

Comprehensive guides and e-reports on luxury real estate acquisition, maintenance, and market insights.

2.3 Branded Merchandise

High-end items bearing the EliteHavenTop signature, crafted to reflect our commitment to quality.

3. Reimbursement Policy

3.1 Consultation Services

Clients may request reimbursement within 7 days of purchase, provided no site tour or consultation has begun. Approved requests are refunded via the original payment channel within 10 business days of approval. Appointments may be rescheduled up to 48 hours before the scheduled time at no extra charge. Consultations already in progress are not eligible for reimbursement due to scheduling commitments.

3.2 Digital Information Packages

Digital products are eligible for reimbursement within 14 days if the material remains unopened and unaccessed. Once any file is accessed, the sale is final and no reimbursement is permitted. Approved reimbursements are processed within 15 business days.

3.3 Branded Merchandise

Merchandise may be exchanged or refunded within 30 days of shipment confirmation. Items must be unused and in original packaging. Shipping costs for exchanges are the responsibility of the purchaser unless the item is defective, in which case we cover postage back to us. Approved refunds are issued within 10 business days after we receive the merchandise.

4. Contact Information

For any inquiries, please visit our contact form.

5. Updates to Terms

EliteHavenTop may amend these terms at any time. Continued use of the site constitutes acceptance of the updated terms. This version is effective 2025.